We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes how we at DJO, LLC and our family of companies, including our affiliates and subsidiaries (collectively, “we” or “DJO”) collect, use and share the Personal Information that we gather through the websites, mobile apps, platforms, and other digital properties that are owned and operated by DJO and that link to this Privacy Policy (collectively, the “Services”).
The DJO subsidiary or affiliate who owns and operates the Service that you are visiting will be the data controller responsible for the collection and use of your Personal Information.
This Privacy Policy also applies when you interact with us offline. For example, if you provide your contact information to us or interact with us at a trade show or other live event, this Policy applies. Please read this Privacy Policy carefully so you understand our privacy practices.
This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Information, we will prominently post notice of the changes on the Services and update the effective date above. If you have any questions about this Privacy Policy or our information practices, please contact us using the options provided below.
When we use the term “Personal Information,” we mean information that can be used to identify you as an individual person, relates to you, describes you, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. We do not consider Personal Information to include information that has been de-identified so that it does not allow a third party to easily identify a specific individual. We collect several categories of Personal Information through our Services, including information you provide, information collected automatically from your device, and information we obtain from third party sources. We use and share this Personal Information for the purposes described below, including as described under Additional Uses of Personal Information.
We rely on separate and overlapping bases to process your Personal Information lawfully. By way of example only, it may be necessary for us to process your Personal Information in certain ways in order to process a transaction you have requested or otherwise in accordance with a contract between us, or in certain cases we may process your Personal Information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights and interests.
We collect Personal Information you provide. For example, we collect Personal Information when you enter your full name, physical address, phone number, purchase information and account credentials, demographic information and information related to your preferences into form fields on our Services. The Personal Information we may collect includes, but is not limited to:
| Category of Personal Data | Purposes of Processing (see also Additional Uses of Personal Information below) | Legal Bases for Processing |
|---|---|---|
| Contact Information including your name, home address, email address and phone number | To administer your account and the Services, authenticate you as a user, and communicate with you | To process transactions requested by you and meet our contractual obligations Legitimate interests Your consent, where applicable |
| Demographic Information including your age, information about your household, product preferences and other interests | To better understand and analyze our customer population, support our operations including inventory and product management, to deliver relevant offers and ads, to improve our products and services including the Services | Legitimate interests Your consent, where applicable |
| Online Purchase Information including payment card information, purchase details and other transaction information | To process purchases you make online, deliver purchased products and services, improve our e-commerce platform, personalize your customer experience and contribute to our marketing efforts, for example, by analyzing information about what products are viewed, when you browse items but do not make a purchase and other interactions you have with our e-commerce Services | To process transactions requested by you and meet our contractual obligations Legitimate interests Your consent, where applicable |
| Employment Application Information including your contact information, employment and education history, and other information you include in your CV/resume or application materials, as well as information collected for background checks where required | To process and evaluate job applications you submit through the Services and to communicate with you about your job applications and requests | Legitimate interests Your consent, where applicable |
| Health Information |
For treatment, payment and health care operations purposes To provide products and services to you and/or your Health Care Provider For research, trending, analysis, and reporting, development and quality improvement of digital and physical products and services, enhancement of the quality of patient care and/or inclusion of information in an electronic data repository or domestic and international regulatory submissions | Compliance with a legal obligation or law to which DJO is subject To meet our contractual obligations Your consent, where applicable |
As is true of most digital platforms, we gather certain information automatically when you use our Services. This information is gathered on our Services without you actively providing the information. This information may include browser, device, cookie and similar data that we collect as follows:
| Category of Personal Data | Purposes of Processing (see also Additional Uses of Personal Information below) | Legal Bases for Processing |
|---|---|---|
| Log Files including IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data | To maintain the security of our Services, for fraud detection, and to protect our rights | Legitimate interests |
| Cookies, Analytics and Related Technologies | To manage our Services and email messages and to collect and track information about you and your activities online over time and across different websites and online channels | Legitimate interests Your consent, where applicable |
| Location Information including latitude, longitude, date and time. | To offer you certain location-based services, and to conduct analytics to improve the Services. You may disable the collection of your location information in your device’s settings. Please be advised that we may not be able to provide location-based services to you if you choose to do so. | Legitimate interests Your consent, where applicable |
You may be able to change browser settings to block and delete cookies when you access our Services through a web browser. However, if you do that, the Service/site may not work properly. Our Services do not respond to Do Not Track requests.
We may obtain certain Personal Information about you from third party sources, which we may use to serve our legitimate interests, comply with legal obligations, perform a contract, or in some cases, in accordance with your consent.
Business Partners and Service Providers: We use business partners and service providers, such as payment processors and analytics providers, to perform services on our behalf. Some of these partners have access to Personal Information about you that we may not otherwise have (for example, where you sign up directly with that provider) and may share some or all this information with us. We use this information to administer the Services and conduct marketing and advertising campaigns as well as to process transactions that you request.
Supplemental Information: We may receive additional Personal Information from third-party sources, such as credit reference agencies and public databases, which we may append to existing consumer information, such as email address verification. We may use this supplemental information to process transactions that you request and to prevent fraud, deliver relevant offers and advertising to you and to improve our operations, Services and our advertising and marketing campaigns.
In addition to the uses described above, we may use your Personal Information for the following purposes, which uses may under certain circumstances be based on your consent, may be necessary to fulfill our contractual commitments to you, and are necessary to serve our legitimate interest in the following business operations:
We rely on several legitimate interests in using and sharing your Personal Information. These interests include:
We share your Personal Information with third parties only in the ways described in this Privacy Policy. We may share your Personal Information within our family of companies, with service providers and business partners, in connection with business transfers and to comply with the law, protect health and safety and enforce our legal rights.
Service Providers: We share your Personal Information with third-party service providers who complete transactions or perform services on our behalf or for your benefit, such as for payment processing, marketing, analytics, processing employment applications and performing human resources administration or to verify customer data, such as mailing addresses.
Affiliates: We may share your Personal Information with affiliated legal entities within our family of companies for purposes and uses that are consistent with this Privacy Policy.
Business Partners: With your consent, we may share your Personal Information with business partners, such as our distributors.
Third-Party Platforms: Certain Services may gather and transfer your location information, from and to other applications, functions and tools within your device to enable DJO to offer you certain location-based services, such as delivering advertisements that are relevant to your particular location, and to conduct analytics to improve the Services. You may disable the collection of your location information in your device’s settings. Please be advised that we may not be able to provide location-based services to you if you choose to do so.
Social Media Platforms: We may also use services provided by third parties (such as social media platforms) to serve targeted ads to you on third party platforms. We may do this by providing a hashed version of your Personal Information to the third party for matching purposes.
Legal Process, Safety and Terms Enforcement: We may disclose your Personal Information to legal or government regulatory authorities as required by applicable law. We may also disclose your Personal Information to third parties as required by applicable law in connection with claims, disputes or litigation, when otherwise required by applicable law, or if we determine its disclosure is necessary to protect the health and safety of you or us, or to enforce our legal rights or contractual commitments that you have made.
Business Transfers: Your Personal Information may be disclosed as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets, and could be transferred to a third party as one of the business assets in such a transaction. It may also be disclosed in the event of insolvency, bankruptcy or receivership. You will be notified via email or a prominent notice on any affected Service of any change in ownership or uses of Personal Information, as well as your choices regarding Personal Information about you.
DJO is committed to protecting the security of your Personal Information. We use technical and organizational measures designed to protect your information against unauthorized access, theft, and loss. However, due to the nature of the internet and information technology in general, we cannot guarantee the security of your information.
DJO may transfer your Personal Information within our family of companies and/or to the third parties discussed above. Your Personal Information may be transferred to, stored, and processed in a country other than the one in which it was collected. We may transfer your Personal Information outside the European Economic Area (“EEA”) and when we do so, we rely on appropriate or suitable safeguards recognized under data protection laws.
With your Consent: With respect to our Services operated from servers in the United States, if you are located outside of the United States, please be aware that the personal information we collect will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen.
Adequacy Decision: With respect to our Services operated from servers in the EEA, we may transfer your Personal Information from the EEA to countries which the European Commission has approved as providing adequate protection to personal information.
Standard Contractual Clauses: The European Commission has adopted standard data protection clauses, which provide safeguards for personal information transferred outside of the EEA. With respect to our Services operated from servers in the EEA, we generally use Standard Contractual Clauses when transferring Personal Information from a country in the EEA to a country outside the EEA that does not have an adequacy decision. You can request a copy of our Standard Contractual Clauses by contacting us as set forth in the Contact Us section below.
In addition, we may transfer your Personal Information outside the EEA if the transfer is necessary to establish, exercise or defend legal claims.
We personalize your experience on our site and on other sites and online services by showing you advertisements that are tailored to your interests. We may share your Personal Information with third-party marketing companies that use ad networks that rely on your browsing history on websites and mobile services, as well as other information to show you personalized advertisements on our site and on other websites. For example, if you view our products, you may see ads for our products as you continue to browse other websites on the Internet.
You can opt out of receiving personalized advertisements on your browser or device from advertisers or advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations. Links to those websites are included here:
Network Advertising Initiative:
Digital Advertising Alliance:
We also work with Google and Facebook to provide advertising content. Links to information about their advertising preferences can be found at the following websites:
When you opt out of personalized advertising, you may continue to see online advertising on our site and/or our ads on other website and online services.
You may also be able to opt out of advertisements in other ways, including:
Certain websites, mobile applications or other digital properties included in the Services may contain additional disclosures related to your privacy, which will apply to your use of such Service in addition to this Privacy Policy.
We are committed to protecting the privacy of children. Our Services are not directed to, and we do not intend to or knowingly collect or solicit Personal Information online from children under the age of 13. If you are under the age of 13, do not provide us with any Personal Information.
If you learn that your child has provided us with Personal Information without your consent, you may alert us at the applicable Contact Us site listed below. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information.
We process all personal information in line with your rights, in each case to the extent required by and in accordance with applicable law (including in accordance with any applicable time limits and fee requirements).
Where required by applicable law, we will obtain your affirmative consent prior to using or sharing your Personal Information. To comply with other applicable laws, we will enable you to opt out of certain communications and uses of your Personal Information, including:
For other types of communication, we will comply with applicable laws that require us to request your consent before communicating with you. Where permissible, we may ask you to register in order to receive marketing-related phone calls or to send you newsletters.
You may opt out of email marketing by using the Unsubscribe link in a marketing email. You can also provide us with your marketing preferences by sending an email to dataprivacy@djoglobal.com or by sending a letter to us at the address identified in the Contact Us section below. If you contact us by email, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information (e.g., mailing address if you would like to opt out of mail). Please allow sufficient time for your marketing preferences to be processed. You should also understand that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or other informational purposes.
Upon request, we will provide you with information about whether we hold any of your Personal Information along with any details required to be provided to you under applicable law. In certain cases, you may also have a right to:
You also have the right to withdraw your consent to our processing of your Personal Information, where our processing is solely based on your consent. You can do this by discontinuing use of the Services, including by closing all your online accounts with us and contacting us as set forth in the Contact Us section below to request that your Personal Information be deleted. If you withdraw your consent to the use or sharing of your Personal Information for the purposes set out in this Privacy Policy, you may not have access to all (or any) of the Services, and we might not be able to provide you all (or any) of the Services. Please note that, in certain cases, we may continue to process your Personal Information after you have withdrawn consent and requested that we delete your Personal Information, if we have a legal basis to do so. For example, we may retain certain information if we need to do so to comply with an independent legal obligation, or if it is necessary to do so to pursue our legitimate interest in keeping the Services safe and secure.
If you are accessing the Services from the European Union, you also have the right to lodge a complaint with your national or local data protection authority.
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personal Information that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us as set forth in the Contact Us section below.
The Services may include links to websites and digital services operated by third parties. This Privacy Policy does not apply to, and we are not responsible for the content, privacy policies or data practices of third parties that collect your information. We encourage you to review the privacy policies for those third parties to learn about their information practices.
The Services may feature social media “share” buttons and widgets hosted by other companies. These features may collect your IP address, which page you are visiting on our Service and may set a cookie to enable the feature to function properly. The loading, functionality and your use of the plugins are governed by the privacy policy and terms of the third party that provided the plugin.
Some of our Services may enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any information you submit or post as user-generated content to the Services become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. We cannot prevent others from using such information in a manner that may violate this Privacy Policy, the law, or your personal privacy and safety. We are not responsible for the results of such postings.
If you have opted in to our marketing communications (or where permitted by law, if you have provided us with your contact information), we may send you email messages, direct mail offers, push notifications or other communications regarding products or services depending on the method of communication selected. You may ask us not to do so when you access our websites or mobile applications, or change your preferences by updating any accounts you have with us. At any time, you may elect to discontinue receiving commercial messages from us by submitting an opt-out request to the contact information below or by following the unsubscribe instructions in the form of the communication you received, as described below.
Printed Materials: To opt out of receiving printed marketing materials at your postal address, such as advertisements, flyers or postcards, please write to us at the address below. Please be sure to include your name and mailing address exactly as they appear on the printed marketing materials you received.
Emails: To opt out of receiving marketing communications via email, please send an unsubscribe request to the email address below or click on the unsubscribe link at the bottom of the email that was sent to you and follow the directions on the resulting web page. Please note that you may continue to receive certain transactional or account-related electronic messages from us.
Text Messages: If you have consented to receive text messages, you may opt out of receiving them by using the method provided in the text message or by contacting us as set forth in the Contact Us section below.
Push Notifications: To opt out of receiving push notifications, please set your preferences within your device setting menu.
If you have any questions, comments, requests or concerns about this Privacy Policy or other privacy-related matters, you may contact us in the following ways:
By Email:
dataprivacy@djoglobal.com
By Post:
DJO, LLC
Att.: Privacy Compliance
5919 Sea Otter Place, Suite 200
Carlsbad, CA 92010-6750
DJO Global (International) – Déclaration de confidentialité
Ce document décrit comment DJO Global utilise et exploite vos données personnelles. Il se peut que nous mettions à jour cette déclaration de confidentialité de temps à autre. Si vous n’êtes pas d’accord, vous ne devrez plus continuer à utiliser nos produits ou services.
Quelles sortes de données personnelles DJO Global collecte?
Des informations telles que votre nom, vos détails de contacts préférés, vos informations de paiement, que vous aurez renseigné par vous-même. De plus, nous pouvons collecter d’autres informations, comme ces dernières, mais pas seulement :
Cookies : Un cookie est un morceau d’information qu’un site internet envoie à votre navigateur, ce qui permet au site de se souvenir des informations vous concernant ainsi que vos préférences.
Adresses IP (Internet Protocol) : L’adresse IP de votre ordinateur est généralement un nombre assigné à votre ordinateur par votre fournisseur d’accès à internet. Dans la plupart des cas, votre adresse IP change chaque fois que vous vous connectez à internet.
Données de navigation : Aussi connues comme les journaux, les données de parcours, les données de navigation sont utilisées à des fins d’étude marketing, d’amélioration de contenu et de gestion du système.
Cookies de session : Un cookie de session est un morceau d’information qui est activé uniquement pendant une session sur un site internet en particulier. Il procure des informations statistiques et permet d’apporter des améliorations dans la navigation du site internet. Les fichiers du cookie de session sont supprimés après la déconnection du navigateur internet ou lors de l’arrêt de votre ordinateur.
Pourquoi DJO Global collecte et utilise vos données personnelles?
Nous faisons cela afin d’être capable de traiter la commande que vous nous avez passée, ou qui a été passée en votre nom et assurer le meilleur service possible. Nous utilisons également vos données personnelles pour vous contacter et vous informer sur nos produits et services que nous pensons être intéressants pour vous. Comment DJO Global partage vos données personnelles avec des tiers ? L’objectif premier est de partager vos données importantes pour votre commande avec des tiers qui peuvent jouer un rôle dans l’exécution de la commande ou des services. Ces tiers incluent les filiales du groupe DJO Global. Nous ne vendons ni ne louons vos données personnelles.
Quelles sont les procédures de sécurité et de conservation mises en place par DJO Global pour protéger vos données personnelles?
Nous observons des procédures appropriées et adéquates pour empêcher l’accès non autorisé et l’utilisation abusive des données personnelles que nous traitons. Nous conserverons vos données personnelles aussi longtemps que nous le jugerons nécessaire pour vous permettre d’utiliser nos services, pour vous fournir nos services (y compris la maintenance du compte utilisateur en ligne (si créé), pour se conformer aux lois applicables, résoudre les litiges avec tout parties et autrement, selon les besoins, pour nous permettre de mener nos activités, y compris pour détecter et prévenir la fraude ou d’autres activités illégales. Toutes les données personnelles que nous conservons seront soumises à cette déclaration de confidentialité. Si vous avez des questions sur une période de conservation spécifique pour certains types de données, contactez-nous via les coordonnées fournies ci-dessous.
Pour traiter vos données personnelles comme décrit ci-dessus, nous nous appuyons sur les bases juridiques suivantes :
DJO Global s’appuie sur la base juridique que le traitement des données personnelles est nécessaire pour l’exécution d’un contrat. Si les données personnelles requises ne sont pas fournies, DJO Global ne peut pas compléter la commande, ni fournir de service client. En cas de nécessité par la loi applicable, DJO Global obtiendra votre consentement avant de traiter vos données personnelles à des fins de marketing direct.
Transferts à l’étranger. La transmission de données personnelles telle que décrite dans cette déclaration de confidentialité peut inclure des transferts de données personnelles à l’étranger vers des pays dont les lois sur la protection des données ne sont pas aussi complètes que celles des pays de l’Union européenne. Lorsque cela est requis par la législation européenne, nous ne transférons que des données personnelles à des destinataires offrant un niveau adéquat de protection des données. Dans ces situations, selon les besoins, nous prenons des dispositions contractuelles pour garantir que vos données personnelles sont toujours protégées conformément aux normes européennes.
Comment pouvez-vous contrôler les données personnelles que vous avez données à DJO Global?
Nous voulons que vous contrôliez la manière dont vos données personnelles sont utilisées par nous. Vous pouvez le faire des manières suivantes :
Lorsque nous utilisons vos données personnelles sur la base de votre consentement, vous avez le droit de retirer ce consentement à tout moment, sous réserve de la loi applicable. En outre, lorsque nous traitons vos données personnelles sur la base d’un intérêt légitime ou de l’intérêt public, vous avez le droit de vous opposer à tout moment à l’utilisation de vos données personnelles conformément à la loi applicable.
Nous comptons sur vous pour garantir que vos données personnelles sont complètes, exactes et à jour. Veuillez nous informer rapidement de tout changement ou inexactitude de vos données personnelles en nous contactant.
Pour toutes vos demandes concernant cette déclaration de confidentialité et pour exercer vos droits ou si vous avez une plainte, veuillez nous contacter à dataprivacy@enovis.com.
Qui est responsable du traitement des données personnelles via DJO Global et comment nous contacter?
DJO Global UK Ltd.
1a Guildford Business Park
Guildford
Surrey, GU2 8XG U.K.
DJO Global U.K. Ltd. contrôle le traitement des données personnelles tel que décrit dans cette déclaration de confidentialité. DJO Global U.K. Ltd est une société à responsabilité limitée, constituée en vertu des lois du Royaume-Uni.
Si vous avez des questions sur cette déclaration de confidentialité ou sur le traitement de vos données personnelles, veuillez nous contacter via dataprivacy@enovis.com.